Terms of Service

Our service

TrashStache pressure-washes residential trash and recycling bins on a recurring (monthly or quarterly) or one-time basis, currently within Blacksburg, Christiansburg, Radford, and the surrounding New River Valley. We reserve the right to decline service outside our confirmed service area, or to update the service area over time.

Booking and scheduling

• You choose a preferred cleaning day and time window; we schedule around your municipality's trash pickup calendar and will confirm or adjust your exact date as needed.
• Your bins must be accessible at the curb or your regular pickup location at the scheduled time. If we can't access your bins, we'll do our best to notify you and reschedule, but repeated missed access may result in a skipped cleaning still being billed for that cycle.
• Severe weather or unsafe conditions may push a cleaning to the next available day. We'll email you if this happens.

Pricing and billing

• You'll always see the exact price — including any extras you select — before completing checkout.
• A one-time cleaning is billed once at the standard rate and carries no ongoing subscription. Subscription plans are discounted off that rate: monthly plans include one cleaning each month and are 15% off; quarterly plans include one cleaning every three months, are billed at each cleaning, and are 10% off.
• We'll give you advance notice by email before any price change takes effect on your existing subscription.
• Payments are processed securely by Stripe. We do not store your full card details.

Cancellation and refunds

• You can pause or cancel your subscription at any time from your customer dashboard.
• Cancelling stops future billing; it does not retroactively refund cleanings already completed or already billed for the current period.
• If we're unable to complete a scheduled cleaning due to an error on our part, we'll reschedule it at no additional charge or credit your account.

Your responsibilities

• Provide an accurate service address and keep your contact information up to date.
• Ensure pets are secured away from bins during your scheduled cleaning window.
• Let us know about any pre-existing damage, cracks, or fragile condition of your bins before service — we clean bins as they are and aren't responsible for damage from normal wear that predates our service.

Communications consent

By providing your phone number, you agree to receive service-related SMS messages (confirmations, reminders, billing issues) from TrashStache. Message and data rates may apply. Reply STOP to opt out of texts at any time; see our Privacy Policy for details.

Referral program

Every TrashStache account has a personal referral link. When someone uses it, both sides get $10 — subject to the conditions below.

• New customers only. The person you refer must not already have a TrashStache account and must not have booked with us before, under any email address or phone number we already hold. You cannot refer yourself.
• Recurring plans only. The referral applies when the person you refer signs up for a monthly or quarterly plan. One-time cleanings do not qualify for either the $10 discount or the $10 reward.
• Their $10. Applied automatically to the first invoice on their new plan. If their first charge would fall below the minimum we can process, the discount is reduced to keep the charge valid.
• Your $10. Credited once their first payment clears, then applied automatically to your next invoice. There is nothing to claim or redeem.
• Credit needs an invoice to land on. Reward credit applies to recurring invoices. If you have no active plan when you earn it — for example you only ever booked a one-time cleaning — we hold the credit on your account and apply it to your first invoice if you later subscribe. Credit has no cash value and is not refundable or transferable.
• One reward per referred person. A given customer can only ever be referred once, and only their first qualifying plan counts. There is no limit on how many different people you may refer.

We may withhold or reverse rewards we reasonably believe were obtained by abuse of these rules, including duplicate or fictitious accounts. We may modify or end the referral program at any time; credit already applied to an invoice is unaffected.

Limitation of liability

We provide our service with reasonable care and skill. To the fullest extent permitted by law, TrashStache's liability for any claim related to our service is limited to the amount you paid for the specific cleaning giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

Changes to these terms

We may update these terms as TrashStache grows. We'll update the effective date above when we do, and continued use of our service after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the Commonwealth of Virginia.

Contact us

Questions about these terms? Reach us at contact@trashstache.com or (540) 558-5894.