Understanding Orders & Bookings

1. Introduction

Once a customer books your service, the order automatically appears in your Vendor Dashboard → Orders.
Each order includes full details — customer name, location, notes, and payment status — so you can prepare and track every job.

2. How to View Orders

1. Log in and go to Vendor Dashboard → Orders.
2. You’ll see a list of all bookings with columns for:
   • Order ID
   • Customer Name
   • Date & Time
   • Status (Pending, Processing, Completed)
   • Total
3. Click View on any order to see:

1. Service details
2. Notes from the customer
3. Messaging option
4. Payment status

3. Order Status Explained

Status	Meaning
Pending Payment	Customer has not finished payment yet
Processing	Payment confirmed — service pending
Completed	Job finished — awaiting payout
Cancelled	Canceled by either party
Refunded	Money returned to customer

💡 Only completed orders are eligible for payout.

4. Updating Order Progress

1. Click View Order.
2. Scroll down to Order Actions.
3. Select:
   • Processing — when you’ve accepted the booking
   • Completed — when the job is finished
4. Click Update.

Customers automatically receive email updates after each change.

5. Order Notes and Messages

Use the Order Notes box to communicate directly with your customer.
All messages are:

• Timestamped
• Stored in the system
• Reviewed by support in case of disputes

🧾 Keep all communication inside the platform for safety.

🧾 Summary

Task	Location
View Orders	Dashboard → Orders
Change Status	Orders → View → Update
Message Customer	Order Notes
Support	contact@Trashstache.com