1. Introduction
The day of service should feel effortless.
Both you and your vendor have full access to the order details, messages, and payment status through Trashstache’s secure dashboard.
This guide helps you know exactly what to expect and how to ensure smooth service.
2. Before the Appointment
- Double-check your address and parking instructions.
- Clear the workspace (e.g., remove clutter or pets from service area).
- Keep your phone or email open for the vendor’s arrival message.
💡 Most vendors confirm by message before heading out.
3. When the Vendor Arrives
- Greet your service provider courteously.
- Confirm the job scope and any special instructions.
- Vendors may take photos for documentation (before/after).
- No payment exchange is needed — Trashstache handles it securely.
4. During the Job
- Feel free to stay nearby or check in occasionally.
- If the job scope changes, message the vendor through Order Notes before agreeing to any additional work.
- All communication stays logged and secure.
5. After Completion
- Vendor will mark the job Completed.
- You’ll receive an email asking to confirm and leave a review.
- Once confirmed, payment is released automatically.
🧾 You can download receipts anytime from Dashboard → Orders.
6. If Something Isn’t Right
- Message the vendor immediately in Order Notes.
- If it’s unresolved, open a dispute or email contact@Trashstache.com.
- Include order number and photo evidence if possible.
⚖️ Trashstache mediates fairly between both parties.
🧾 Summary
| Stage | What to Do |
| Before Service | Confirm address & instructions |
| Arrival | Verify service details |
| During | Communicate via Order Notes |
| After | Confirm & leave a review |
| Issues | Contact support within 24 hrs |
💬 Final Note
Trashstache was designed so homeowners can focus on results — not logistics.
By keeping payments, communication, and scheduling inside the platform, your experience stays smooth, safe, and guaranteed from start to finish.