1. Introduction
Reviews are the foundation of your reputation on Trashstache.
Every review comes from a verified customer who completed a real booking, giving homeowners full confidence in your work.
2. How Reviews Work
| Event | Action |
| Job completed | Customer receives email to review |
| Review submitted | Automatically posted to your store page |
| You respond | Shown publicly under the customer’s comment |
💬 You cannot delete reviews, but you can reply professionally to clarify or thank customers.
3. Viewing Your Reviews
- Go to Dashboard → Reviews.
- You’ll see a list of all customer ratings with:
- Reviewer name
- Star rating
- Date
- Comments
4. Responding to Reviews
- Go to Dashboard → Reviews → Reply.
- Write a short response (max 300 characters).
- Click Submit.
💡 Always stay professional — even a polite reply to a 3-star review can improve customer trust.
5. Tips for Earning 5-Star Ratings
✅ Communicate quickly and clearly.
✅ Arrive on time.
✅ Keep workspaces clean.
✅ Confirm details before starting the job.
✅ Ask happy customers to leave feedback politely.
6. Disputing a Review
If you believe a review violates guidelines (false or abusive):
- Email contact@Trashstache.com
- Include:
- Review link or order number
- Reason for dispute
Trashstache will investigate and remove if proven fraudulent.
🧾 Summary
| Task | Where |
| View Reviews | Dashboard → Reviews |
| Reply | Reviews → Reply |
| Dispute | contact@Trashstache.com |
| Tips | Fast communication + quality work |
💬 Final Note
Your reputation is your best marketing tool.
Consistent quality, transparency, and friendly communication are the most reliable ways to grow your business on Trashstache — and earn those five-star badges.