1. Introduction
Refunds and cancellations are part of running a service business.
Trashstache’s system ensures that refunds are fair, fast, and transparent — protecting both you and the customer.
2. When a Refund Applies
A refund may occur when:
- A customer cancels 24+ hours in advance
- A verified issue is reported after completion
- You cancel a job due to scheduling conflicts
💡 Refunds are reviewed case-by-case by Trashstache’s support team.
3. Vendor Responsibilities
| Scenario | Your Action |
| Customer cancels early | Approve refund request promptly |
| Customer cancels last-minute | Provide proof of time conflict if work already started |
| Dispute claim | Submit photos or communication evidence |
| Job canceled by you | Notify the customer immediately and update order status |
⚠️ Failure to respond to refund requests may delay payouts or affect account standing.
4. How to Issue or Approve Refunds
- Go to Dashboard → Orders.
- Click View on the relevant order.
- Scroll to Order Actions → Refund.
- Enter refund amount or full amount.
- Add a note explaining the reason.
- Click Submit.
Trashstache’s admin will confirm and process the transaction.
5. Refund Timeline
Refunds are generally processed within 3–5 business days after admin approval.
6. Cancellations
If you must cancel an order:
- Go to Orders → View.
- Select Cancel Order.
- Provide a brief explanation in notes.
Avoid cancellations unless absolutely necessary — they can impact your store rating.
🧾 Summary
| Task | Where |
| Review Refunds | Orders → View |
| Approve / Request Refund | Order Actions |
| Cancel Order | Orders → View → Cancel |
| Support | contact@Trashstache.com |