1. Introduction
Here are answers to the most common questions homeowners ask when using Trashstache.
2. General Questions
| Question | Answer |
| Is Trashstache free to use? | Yes — there are no fees for homeowners. |
| Can I book multiple services at once? | Yes, add them all to your cart before checkout. |
| Are all vendors verified? | Yes, every pro must complete our verification process before approval. |
| Can I contact a vendor before booking? | Yes, use the “Message Vendor” button on their store page. |
3. Payments
| Question | Answer |
| What payment methods do you accept? | Credit/debit, PayPal, Apple Pay, Google Pay. |
| When is my card charged? | Immediately upon booking — funds are held securely until completion. |
| Can I pay cash? | No, all payments go through Trashstache for safety. |
4. Scheduling & Cancellations
| Question | Answer |
| Can I reschedule? | Yes, up to 24 hours before service. |
| What if my vendor cancels? | You’ll receive a full refund automatically. |
| How do I cancel? | Dashboard → Orders → Request Cancellation. |
5. Reviews & Feedback
| Question | Answer |
| Can anyone leave a review? | Only verified customers after completed jobs. |
| Can I edit my review? | Yes, email support within 48 hours. |
6. Safety
| Question | Answer |
| Are background checks done? | Yes, on vendors offering regulated services (electrical, plumbing, etc.). |
| What should I do if I feel unsafe? | Leave the area, contact authorities, then email support. |
7. Technical
| Question | Answer |
| Website isn’t loading correctly. | Clear your browser cache or switch to Chrome. |
| I didn’t get my confirmation email. | Check spam/junk folders. If still missing, contact support. |
🧾 Summary
| Category | Examples |
| General | Booking, vendor trust |
| Payments | Methods, refunds |
| Scheduling | Rescheduling rules |
| Reviews | Editing and posting |
| Safety | Background checks |
| Technical | Browser or login issues |
💬 Final Note
Trashstache is built to make home services stress-free — from booking and payment to feedback and support.
If your question isn’t listed, email contact@Trashstache.com, and our team will reply within 24–48 hours.