1. Introduction
Our support team is here to help both homeowners and service pros with technical issues, order disputes, or account questions.
All communication is handled through contact@Trashstache.com to ensure security and documentation.
2. When to Contact Support
| Situation | Examples |
| Account Issues | Login errors, verification delays, password reset |
| Orders & Payments | Cancellations, refunds, missing payouts |
| Technical Problems | Dashboard not loading, browser errors |
| Policy or Safety | Reporting misconduct or unsafe behavior |
3. How to Submit a Support Request
- Email contact@Trashstache.com
- Include:
• Your name and role (Homeowner or Vendor)
• Order ID (if relevant)
• A clear description of the issue
• Screenshots (if applicable) - Support will reply within 24–48 hours (Mon–Fri).
💡 For urgent payment or safety issues, use the subject line “URGENT” to prioritize your case.
🧾 Summary
| Topic | Contact |
| General Support | contact@Trashstache.com |
| Response Time | 24–48 business hours |
| Urgent Matters | Mark email “URGENT” |