Cancellations & Rescheduling

1. Introduction

Plans change — and Trashstache makes it easy to cancel or reschedule before a service is completed.
This guide explains your options, deadlines, and what happens with payments.

2. How to Cancel or Reschedule

1. Log in to your account.
2. Go to Dashboard → Orders.
3. Find your active order.
4. Click Request Cancellation or Request Reschedule.
5. Write a short reason (optional).

You’ll receive an email confirmation, and the vendor will be notified automatically.

3. Cancellation Policy

Time of Cancellation	Refund Policy
24+ hours before appointment	Full refund
12–24 hours before	Partial refund (minus vendor prep cost)
Less than 12 hours	No automatic refund (case-by-case review)

⚖️ Policies may vary by vendor — always check their store policy before booking.

4. Rescheduling Policy

• You can reschedule once per booking before the service is marked Completed.
• The vendor must approve the new time.
• If no agreement is reached, you may cancel under the same refund policy above.

5. Refund Timeline

Refunds are processed within 3–5 business days after cancellation approval.

🧾 Summary

Action	Where	Refund?
Cancel Order	Dashboard → Orders	Yes, per policy
Reschedule	Dashboard → Orders → Request Reschedule	Vendor must approve
Support	contact@Trashstache.com	Within 48 hrs